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Policies

Appointments

We are by appointment only. We ask that you be on-time. If you are late, please let us know by email or call 877-905-2673. 

Returns Policy

Please contact us if you have issues with any item that you have purchased from us. Keeping our customers happy is priority #1.

Shipping

We only ship to the United States. Note that some products cannot be shipped to areas with restrictions. If you order an item that is restricted in your area, your order will be cancelled and your payment refunded.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipments from Private Parties

EBR Works will accept firearms shipments from private sellers. You must contact us to discuss the firearm that is being shipped to us. The seller must provide us a legible copy of their driver's license via email or fax before they ship the firearm to us. The firearm must be shipped with insurance and signature required. 

Bringing Firearms To Our Location For Transfer

Any firearms brought to our location for transfer must be unloaded and in a locked case or container. 

Layaways

EBR Works offers a layaway program for new firearms. To layaway a firearm you must pay 50% of the total amount up front. We require that you pay the balance within 30 days of the initial deposit. Should you decide to cancel the layaway there will be a cancellation fee equal to 10% of the price of the firearm. 

Special Order Policy

All custom/special orders must be paid in full in advance. If you are ordering a firearm that we usually stock or can easily sell, a $500 deposit is required.

Cancellation Of Custom Builds/Conversions

Cancellation of purchase for custom builds or conversions (pistol to carbine) will incurr a 20% cancellation fee. 

Storage Fees:

$10 per day will be assessed for items left with us for over 60 days without prior arrangement.  Items left over 60 days will be considered abandoned property and will be sold for storage fees.